FAQs
What is the size of the cleaner?
Our vacuum cleaner has a length of 38CM, a width of 7CM, excluding the box and some small accessories.
It allows you to easily put it in your backpack without taking up space.
Would it still work while it is connected to the charger?
It will still work, but you won’t be able to go very far, The charger is very short
how good is the suction?
Our vacuum cleaner has 4000PA cyclonic suction in compact form.
Can it pick up after a toddler mess made in the car?
There’s no reason to struggle with dragging such a big machine out to your car for detailing — especially when we’ve got something that blends high performance with smaller size.
how much does the vacuum weigh?
The weight of our vacuum cleaner (657g, 1.45lbs), excluding the box and some small accessories.
Where does it ship from?
Our vacuum cleaner is shipped from FBA warehouse in the US.
What if there are items missing or incorrect product when I receive my order?
For missing or wrongly shipped items, please contact us at support@vacuumrock.com.
Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.
How do I view what’s in my shopping cart?
To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of the item in your cart by updating the quantity listed.
What are the recommended browsers for this site?
Google Chrome, Safari, Firefox, Internet Explorer
What are your payment options?
We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.
How do I make payments using PayPal?
PayPal is the easiest way to make payments online. Once you have finished adding the item to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.
How do I use a discount code?
To use a promotional code, please follow these steps:
- Choose the item you want to order and then click “Checkout” button
- You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
- You will see a “Discount” field on the upper right most part of the page
- You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.
What is your return & exchange policy?
Please refer to our Return Policy relating to returns.
Our customer service is open 24/7. We will reply to your inquiry as soon as possible.
How to return your item?
You may contact us at our support channel support@wishingoal.com for more information.
Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
Is it safe to use my credit card on your website?
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.
Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.